Help Desk Services

Total Networking Solutions LLC understands the issues associated with desktop technology implementation and the optimization of the support processes to address desktop life cycle. The desktop technology infrastructure involves all activities associated with obtaining desktop technology, supporting that technology while it is being used, and disposing of the technology once it has completed its useful life.

End User Support Services

• Major vendor desktop software suites

• Internet and web browsers

• E-Mail and groupware applications

• Utility and diagnostic applications

• NOS support for the desktop

• Laptop and remote user support

• Client proprietary software

• Referral of service requests to client or third party support groups

• Service request call tracking

• Client-specific escalation and problem management procedures

Integrated Services Support

• Desktop hardware and software problem determination and maintenance or desk-side dispatch

• Desk-side dispatch for installations, moves, adds, and changes

• View client asset database and update

• Entitlement and tracking of provisioning service requests

Other Help Desk Services

• Operational Hours of Coverage up to 7x24, 365 days a year

• Standard reporting formats and distribution and custom report development

• Centralized/Remote or hybrid help desk solution

• Help Desk assessment and evaluation services